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Blog

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Warranty
What is covered?
. Full breakdown support . All parts & labour . Repair faults caused by technical defects . Full replacement if we can't repair your item . Free delivery & recycling if we need to replace your item
What is not covered?
. Accidental damage . Liquid damage . Damage to screens . Damage to surrounds, facias, lids or keyboards . Issues casued by any modification of the internal or externals of the device . Issues as a result of third party software . Any parts or components added since the item was purchased
How to make a claim
If you have an issue with a device that you have purchased from us, please contact us straight away and we will guide you through the process. In some cases, we might be able to assist you remotely. A member of our Tech Support Team can connect to your device and diagnose and potentially fix the issue for you. If we are unable to fix the device remotely, we will provide you with the details to return your device to us.
Read full terms here
Grade A

“A great quality refurbished device with minimal marks or damage”

Grade B

“A small reduction in finish for a big reduction in price”

Grade B (Screen)

“Light marks on the screen which are barely visible when turned on”

Grade C

“A fully working device with heavier signs of use”

Our Grading System

Please note that the below faults may exist - not all!

All our grades of equipment are covered by the same warranty - for further details click here. Please note that the grading does not take the underside of the laptop into consideration in any grade.

Grade A

“A great quality refurbished device with minimal marks or damage”

Body

May have light cosmetic marks or scratches, barely noticeable

Screen

Good condition, no marks or scratches

Keyboard & Mouse

In full working order. Might have light cosmetic marks or scratches, barely noticeable

Grade B

“A small reduction in finish for a big reduction in price”

Body

May have some marks or scratches. Rubber feet may be missing

Screen

May have light marks or scatches which are not visible when turned on

Keyboard & Mouse

In full working order. May have some signs of use

Request a quote

Requests received before 3pm Monday - Thursday will be responded to within 48 hours.

Want more accurate quotes? Tell us more.